Last updated: October 22, 2026

Thank you for shopping with Vispring Orange County (Refresh). This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping & Delivery Policy

At Vispring Orange County, we believe the delivery of your new mattress should be as exceptional as the sleep experience itself. We take great care in coordinating the arrival of your purchase, ensuring a seamless and personalized delivery experience.

Complimentary White Glove Delivery

We are pleased to offer complimentary White Glove Delivery on eligible mattress purchases. Our delivery service is designed to provide a convenient and professional experience from the showroom to your home.

Delivery availability and any applicable geographic restrictions or additional charges will be confirmed at checkout or before your delivery is scheduled.

In-Stock Merchandise

Estimated Delivery: 10–14 Business Days

Mattresses and accessories that are currently in stock are typically delivered within 10–14 business days.

Delivery times may vary based on your location, product availability, and scheduling. Our team will coordinate delivery arrangements once your order is ready.

Custom-Made & Out-of-Stock Merchandise

Estimated Delivery: 2–3 Months

Many Vispring mattresses are individually handcrafted in Plymouth, England, using exceptional natural materials and traditional British craftsmanship.

Custom-made mattresses, special orders, and merchandise that is temporarily out of stock typically require approximately 2–3 months for delivery.

Delivery estimates may vary depending on manufacturing schedules, product specifications, international transportation, and availability.

Delivery Scheduling

Once your merchandise is ready for delivery, our team or delivery partner will coordinate with you to arrange a convenient delivery date.

We recommend ensuring that hallways, stairways, doorways, and access points can accommodate your new mattress and any accompanying furniture.

Please notify us in advance of any special delivery requirements or access restrictions.

Delivery Estimates & Delays

All delivery timeframes are estimates and are not guaranteed. While we make every effort to meet anticipated delivery dates, unforeseen manufacturing, transportation, or logistical delays may occasionally occur.

Should a significant delay arise, our team will work to keep you informed of the status of your order.

Questions About Your Delivery?

Our team is happy to assist with product availability, estimated delivery dates, special orders, and delivery arrangements.

Vispring Orange County

Email: Sales@vispringoc.com

We look forward to helping you welcome an extraordinary night's sleep into your home.